Customer Service Vs. Business - 956 Words

The world is full of great businesses and it’s not always easy to standout in this vast crowd. But if you are looking to differentiate your business and to attract satisfied and happy customers, focus on great customer service is definitely the way to go. Studies have consistently shown how companies with good customer service have customers that are more loyal and likely to bring in more customers to the company. This guide will look at the importance of customer service through two examples of successful companies: Amazon and Eventbrite. What is customer service and why it matters for business? When it comes to customer service, many people think they know what it is, even though they don’t have a clue. Customer service is a concept that is often mentioned, but never explained. This has led to plenty of companies having a dedicated customer service department, but a horrible customer service culture. The definition of customer service often describes it as a process, which ensures customer satisfaction with a specific product or service. It is a process that can take the form of a face-to-face interaction, a phone call, a self-service system and often in today’s world through e-mail, online chat or other such form. Customer service is often the interaction the customer has with the company as they purchase the product or service. It often also manifests itself when things go wrong. Consumers often contact customer service departments when things have gone wrong withShow MoreRelatedMgt 501 Case 1 Essay1716 Words   |  7 Pagesin air travel. In order to be successful, they have to carry out their business from a certain value-based perspective â€Å"less for much less† and concentrate their attention on the following Key Success Factors of their industry which would be the overall low costs: overall low costs are essential to be able to offer cheap fares. They are achieved by several cost-cutting business practices such as: * Point-to-point services (no waiting for baggage or passenger transfers, less complexity) *Read More†¢Identify And Evaluate Key Result Areas (Kras) And Key1660 Words   |  7 PagesSatisfaction †¢ Customer retention rate †¢ Customer referral rate †¢ Conversion rate †¢ Average resolution time †¢ Number of resolutions †¢ Number of repeat orders/ purchases. †¢ Numbers of new orders. †¢ Number of returns. †¢ On time deliveries. †¢ Re-occurring issue numbers. Customer Record Management – Track performance data of interactions with customers. Record assessment tool outcomes against customer profiles to ascertain satisfaction levels. Product Management †¢ Hours spent on production †¢ Actual cost vs projectedRead MoreAssignment Sheet : An Assignment Cover Sheet1395 Words   |  6 Pagesup businesses. These structures affect a business positively and negatively. 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Toyota Motor Corporation a globally recognized leader in the automotive industriesRead MoreStudy of Loyalty Programs1278 Words   |  6 PagesShoppers Stop and Pantaloons. †¢ Are these programs really effective in enhancing the customer experience. †¢ How much profitable does the loyalty programs prove to be, for a customer centric apparel retailer. Most customers hold several loyalty cards of competing retailers. Past studies looking into the impact of card ownership on store loyalty showed mixed results. Loyalty cards are effective only when customers value the rewards associated with them. This research is being done to investigateRead MoreStrategic Management and Business Strategy1247 Words   |  5 PagesChap 2 1. Compare and contrast the characteristics of the operational, managerial, and executive levels of an organization. Interactions with customers * Functional managers * Monitor and control operational-level activities * The president, CEO, vice presidents, board of directors 2. 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My Beautiful Laundrette By Hanif Kureishi And Directed By...

My Beautiful Laundrette, a 1985 film written by Hanif Kureishi and directed by Stephen Frears, was heavily shaped by the surrounding social and economic climate taking place under Thatcherism. In the Thatcher era, an emphasis was put upon the return to Victorian values- including the encouragement of the self-made man, meaning that great importance was put upon individual interest as a opposed to communal ones. The government privatized industries that were formally nationalized. Inevitably, the gap between the upper and lower class increased. Under the conservative rule of Thatcher, other morals were encouraged such as the concept of a nuclear family, the preservation of British culture, ignoring or denouncing homosexuality, and†¦show more content†¦Considered to be â€Å"social realist† films, they reflected and acknowledged issues in present society and criticized Thatcherism. In 1982, Channel 4 was launched, a network that financed low-budget independent films and encouraged cultural diversity, giving voices to those who had continuously been ignored. With this in mind, it should be obvious that the majority of these films had an extreme opposition to Thatcher and the principles encouraged under her influence. My Beautiful Laundrette was among the numerous films produced by channel 4. Shot with 16mm film, typically used for home videos or documentaries, this only increased the sense of realism portrayed. The film had been made â€Å"so cheaply and quickly and out of love,† it was never expected t o reach any sort of commercial success or be viewed amongst a wide audience (Kureishi 1992) â€Å"Their success helped illustrate that it was possible to make films about non-traditional subjects and reach large audiences† (1992). Being produced by channel 4 and representing minority audiences, one can deduce that the core features of the film were to challenge ideologies under the rule of Thatcher, which both Stephen Frears and Krusichi have been critical of. Frears has stated, â€Å"She has divided the country between north and south, between the employed and unemployed, between the rich and the poor, between the people who’ve got

Aaliyah an Angel Back to Heaven Free Essays

Aaliyah: An Angel Back to Heaven When I was younger, I looked up to my older sister a great deal. Anything that she did, I wanted to do. She was like my hero, or that cartoon character ever child wanted to go up and be like. We will write a custom essay sample on Aaliyah: an Angel Back to Heaven or any similar topic only for you Order Now When my sister and I were growing up, we listened to a lot of music and watched a lot of cartoons, but only because she wanted to. My sister, Christine, had a favorite rapper and singer. Now her rapper choice I thought was great but he wasn’t my favorite. Christine, or sometimes Tine, favorite rapper was Tupac Shakur. Though we did not agree on the same rapper, we did however, agree on our favorite singer together. We both chose an artist by the name of Aaliyah Dana Haughton. The first time I heard her music I fell in love. Aaliyah D. Haughton was born on January 16, 1979 in Brooklyn, New York. She was one of the best recording artist of her time. I loved her voice and her style. She wasn’t the girly type of RB singer that was mostly seen. She had her own style and that is one of the things I loved about her. Another thing I loved about her is that her song spoke truth and had real meaning. She didn’t just make a song to try to make a hit. Aaliyah related to the emotions of her fans and connected people with her. Because of this, she was loved by so many different types of people. Though Aaliyah was a beautiful and talented artist, she did not get to have a long life legacy. After shooting her last video, â€Å"Rock the Boat†, in the Bahamas, she got on a plane and left to head back to the U. S. On Augusta 25, 2001, that plane did not make it to the United States. Because they were in a rush to get back home, because they finished the video shoot early, they had to get on a smaller plane with all of their luggage. Instead of landing on an airway back in the states, the plane crashed approximately 200 meters away from where it took off. The plane crashed killed everyone aboard, including my favorite singer Aaliyah. My sister came home and turned on the television. That’s when I saw it. I saw the plane burnt to black ash and people cleaning up the debris. The headline flashed, â€Å" Aaliyah killed in plane crash. † I was so heart broken. I couldn’t believe she was gone. I felt like I lost apart of me. Ever since that day, I never had a favorite singer. I felt like that place was reserved for her. People around the world knew she was special. They said she was just an angel here for a short time. She had to be sent back to heaven. This tragedy made a great impact on my life. It made me realize that even at a young age, commayou could leave this world. I have three older sisters but I only spent time trying to get close to one. That was my sister Christine, who I looked up to the most. After this accident, I started to bond more with my other two sisters. With this I also begin to bond more with my nieces, nephews, parents, and my younger cousins. Though Aaliyah was not a part of my own family, I felt like she was a family member I lost. She did more than entertain with her music. She was a role model for me. I loved her poise, her style, the way she talked, and just even the things she was about. Even though I did not know her personally by meeting her, I felt like I knew a great deal about her from her music and the things I use to read about her. Even though I was only eight years old when Aaliyah died, it impacted my life a great deal. Though I did not get to meet her personally, her death made me realize things at a young age. Of course I knew that everyone was to die, but that would happen when they were real old. It never occurred to me that young people died everyday until her death. Even at a very young age, it made me realize, though it had been preached in church, that everyday is not promised. When I started to bond with my family more, there were less problems and more laughter. I even helped my mother’s and father’s side of the family bond more. This has changed my life greatly, because I have such a great support system now. Though her death was a tragedy, it brought joy into my life and my family. How to cite Aaliyah: an Angel Back to Heaven, Essay examples

The Very Old Man with Enormous Wings free essay sample

Those who consider themselves religious might even consider themselves more grateful for life’s so called many miracles. Gabriel Garcia Marquez addresses this issue in his short story â€Å"A Very Old Man with Enormous Wings. † The old saying â€Å"seeing is believing† does not apply to the characters of this story, as they struggle to make sense of such an outlandish old man, that appears to be an angel. This satirical piece uses the old man as a symbol of faith and religion to mock the role that they play in people’s lives, as well as the overall skeptical nature of humans in general. Although the old man’s true identity is never known, he is described as a decrepit creature, with no real distinction from other human beings other than his enormous wings. Instead of having a graceful elegant appearance that is normally associated with angels, he is stated as having â€Å"buzzard wings, dirty and half-plucked. We will write a custom essay sample on The Very Old Man with Enormous Wings or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page † The description of the old man is one way of demonstrating the human need to reduce the meaning of significant events. An angel like creature has landed in their yard, yet more emphasis is put on the ugliness of the old man. Marquez writes, â€Å"†¦ his pitiful condition of a drenched great grandfather had taken away any sense of grandeur that he might have had. † This goes to show how people’s expectations of miracles can blind them from the beauty of what is before them. Despite all of the indications that he is not of the natural world, Pelayo and Elisenda conclude that it is a castaway sailor simply due to his incomprehensible dialect. This suggests that people by nature question their own instincts, and strive to rationalize even the most unexplainable events at all costs. Even after writing off his presence as an unfortunate sailor, they still call on their neighbor who is said to know â€Å"everything about life and death. † She is one of the prime examples Marquez uses to characterize the narrow-minded nature of humans. This supposed all-knowing woman even suggests beating the so called angel to death, an exemplification of how easily demeaning humans can be of what they do not understand. Even after their son has recovered from his illness, they are still skeptical of the old man and think it is an act of compassion to want to send him out on the seas with hardly any provisions. Instead of seeing the old man as a compassionate angel who has healed their son, they still view him as a wretched old soul with whom they want nothing to do with. This shows people’s desire to run from things they cannot comprehend, instead of having faith in the power of such marvels. Marquez pokes fun at religion as an institution, through the letters from Father Gonzaga’s religious superiors. The only mail from the bishop, contained inquiries about the whether or not a navel was present, and if his language had any connection to Aramaic. Gonzaga’s superior ask how many times he can fit on the head of a pin, which is a reference to the medieval philosophy that angels could fit infinitely on the head of a pin due to their lack of physical self. This showcases the literal-mindedness of the Catholic Church, which is proven to be in this case, completely out of touch with reality. Instead of wanting to examine the old man themselves, the Catholic Church wastes time with stupid questions that provide no more insight than anyone else who has seen him. The only conclusion that the Catholic Church offers is the absurd notion that the old man is a stranded Norwegian with wings. Father Gonzaga is no more than an example of how skeptical people are despite their claims of faith and religion. Faith is about believing in things that are sometimes unseen. Even with proof in front of his eyes, he follows the word of his superiors blindly, instead of his faith. This is an example of how some need their beliefs to be warranted by certain religious procedures and the approval of others, rather than their own heart. The lack of faith here is illustrated by the need for a finite answer from the religiously superior. Even those who believe the old man to be an angel come to visit him with their own selfish agendas. A man who cannot sleep, a paralyzed man who cannot walk, a sleep walker, and others with serious ailments come from far and wide expecting answers and healing, even after the harsh treatment and abuse that the old man has been subject to. Marquez uses these people to represent how religion is misused to attract those who only use it as a backup for when they are out of options. There is no real faith found in any of the characters, for as soon as they realize he will not participate in his own exploitation, they consider the few phenomena such as sunflowers growing out of a leper’s abrasions, as â€Å"consolation miracles. Pelayo and Elisenda, as reluctant and fatigued they are with the old man, are more selfish than the pilgrims. Their only reason for keeping him around is to gain profit from the desperate souls of those who seek healing from him, like how many people only seek the benefits that they believe religion can offer them. Instead of seeing religion as a spiritual institution, they only run to it when they need something, and when it benefits them. They find no satisfaction in the virtues of Christianity or Catholism, but instead are interested only in what it offers them. Even after these â€Å"consolation miracles† that the angel performs, they still continue to mistreat him, and make a roadside attraction out of his condition. The lack of faith in people is demonstrated even more so through the character of the spider woman. After mistreating the angel for their own personal advantage, another carnival act is brought into the picture. The story of the woman who was turned into a spider becomes much more appealing to the villagers, as she is willing to participate in their mockery. Her story is much more relatable to the people in the story, and they quickly dismiss the old man as old news. This exhibits how people are so quick to flee from religion when something more appealing is brought to them. While the angel represents true faith, and the patience it requires, the spider symbolizes how fickleness of people in their approach with their own faith. The spider woman’s story is easy to understand, and makes the feel better about themselves. The explanation of the spider woman’s supernatural state is accepted due to its mere simplicity, while belief in the supernatural old man wanes because of it complexity. Marquez is suggesting that people are interested in results, and that result oriented faith isn’t really faith at all. This is prevalent in today’s society when people flock to Christianity because of the promises of eternal life, and God answering their prayers. People expect to have easier lives if they put their faith in God, but are disappointed when they learn that it is not all about them. Instead of practicing patience as the old man does in the story, their inconsistent hearts soon give up and move on to the next best thing. As human beings, it is on our nature to seek physical evidence to justify our faith. What many of us do not realize, as Marquez tries to point out, is that real faith does not need to be justified by a physical manifestation of what we believe in. Every character of this story aside from the old man with enormous wings is an example of the lack of faith found in today’s society. We are so easy to overlook the wonders of everyday life because of our need to rationalize everything. Marquez’s tale goes to show that having genuine faith requires more than just your eyes.